The Axel Strategy Ltd approach
In today’s big data-driven world, it’s more important than ever for people to be confident that their information is in safe hands. At Axel Strategy Ltd, a people communications agency, we’ve always been committed to protecting the information that belongs to the people and organisations we work with and for – and keeping it secure.
The new General Data Protection Regulation (GDPR) aims to give citizens more control over their data and to create a uniformity of rules that can be enforced across Europe. Here’s everything you need to know about how we manage, secure and use your data.
First things first, these are our guiding principles when it comes to data:
We’ll only ask you for personal or business information if we genuinely need it or it will help us to enhance the service we offer you. The only times we share the information we hold is when we’re legally obliged to do so, you’ve consented to it as part of the work we’re doing together, or we need to do so to protect our rights. We only store information on our secure online systems if we need to do so to be able to keep in touch with you, or provide you with a service.
What we collect – and why
This is a summary of the kind of information we might collect:
We collect and retain this information because it enables us to:
Determine what you need, and how we can provide it through a product or service. Send you updates on our business, the industry and other relevant fields – this will primarily be via email. Manage your account and provide customer service (e.g. responding to requests or questions). Improve our website. Carry out research and analysis. Keep you in our talent database if you’ve applied to work with us as an employee – or for our records if you are a current employee. Ensure your creative work reaches a list of candidates who have consented to receiving employment-related communications.
A bit more on the kinds of information we might gather:
Like any business, we keep hold of the relevant information we gather from on and offline interactions, as well as information that’s been explicitly given to us. That includes sign-up forms, client testimonials, feedback, user/candidate research, focus groups, and video or image content. We might also keep hold of details about how you use our products and services, and it goes without saying that we’ll keep track of any information we need for legal reasons – like financial and taxation information. We’re committed to being a diverse and inclusive employer, so we gather and retain demographic and diversity-related information too.
Where and how we store your information
We take all necessary security measures to protect our stored data, including via firewalls and secure networks.
Our security measures are extremely robust. We’d also recommend that you ensure your internet connection is secure when you’re sharing any information with us via online channels.
We hold on to data for as long as we need it for any of the purposes that apply above – and as long as we have your permission to keep it. In some cases, we may be legally obliged to keep your information for a set amount of time – for example, HMRC requires us to store invoices for six years.
If you’ve registered to receive updates from us, you’ll receive these until you notify us that you’d like to opt out. We never sell our company marketing database to other companies.
If, for any reason, we need to hold data outside of the EEA, we’ll do all we can to make sure that it is treated in the same way as it’s treated within the EEA – as securely as possible. We will also ensure it is held in full compliance with the data regulations of the relevant country.
We might need to purchase data lists from third parties in order to be able to share relevant information with clients – we will take all possible precautions to ensure these third parties have followed data best practice.
Whilst we never sell our company marketing database to third parties, there could be occasions where we need to share data or information with third-party organisations. We might need to share your details with a company that works on our behalf or that regulates business practices – e.g. financial institutions or government departments. This information will only be shared if it’s a necessary part of the process of working with or for you.
If we work with you as a client, we might want to share some information with our suppliers – for example, a third-party production company might want background information about the people they’ll be filming so they can better plan and manage the filming process. We will always seek your permission in these kinds of scenarios.
Put simply, we will only share the information we hold with third-party organisations when we are either legally obliged to, or we have sought your consent and not doing so would detrimentally impact our work and your success.
Other ways we might use your information
Our primary reason for using your information is to help you to get the best from us. We might use it to provide you with a marketing, creative or digital service or product, for example. It might be that it helps us respond more effectively to communications from you, or to improve our products and services. It could be used for our accounting records, for candidate research or at events. And sometimes, it’s just a way for us to let you know about relevant company or industry news. These are just some examples, but if you have any concerns about how we might use your details, please just get in touch by emailing us at support@Axel Strategy Ltd.com In the meantime, here’s a bit more insight:
Our communication channels
As a communications business, we sometimes need or want to share information via our own channels – e.g. our website and social channels. This would typically include top-level information about projects we’ve worked on together. As well as that, we’ll need to share information in any awards entries we make either jointly or on your behalf. If there’s any information you’d prefer us not to share via these channels, you can let us know by emailing us at support@Axel Strategy Ltd.com
If you provide us with a testimonial, we may share this across our communication channels – we’ll always seek your consent before sharing a testimonial externally. If you later decide you’d like us to remove a testimonial from any external forum, please let us know via the same email address.
Controlling your information
Communications from Axel Strategy Ltd
We want to make sure we only use your information in ways that you’re happy with. So if, for example, you no longer want to receive any marketing communications or newsletters from us, let us know and we’ll remove you from our database. You can either click ‘unsubscribe’ on any of our previous messages or email us here: support@Axel Strategy Ltd.com
If you opt out of these, we’ll still send you non-commercial communications if they’re necessary for us to be able to work together. If you want to stop receiving communications from us completely, please email us at the above address and request that we remove your details permanently.
You are welcome to request the details of the information we hold about you free of charge – get in touch with us using the email address above.
We will never change or amend your information unless instructed to do so by you, so our data should always be 100% accurate. If you need to update any aspect of this information or to provide us with additional details, let us know and we’ll update the information as soon as possible. You can do this by emailing support@Axel Strategy Ltd.com
Removing your details
If we stop working with you and you ask us to delete all of the information we hold (you can do this via the email address above), we’ll delete this within 40 days of receiving the notification – unless we’re legally obliged to retain it for a longer period.
Amendments to this policy
If we update this policy at any point, we’ll share the new version on our website. It’s a good idea to check our policy from time to time so that you’re always clear on how we manage and secure your data. The changes are all likely to be very minor, but if we make a significant amend and you’ve given us permission to send you non-commercial emails, we’ll get in touch with you to let you know.
1. Definitions and Interpretation
means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the Data Protection Act 1998 EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
means Axel Strategy, a limited company registered in England whose registered address is Marble Arch Park House, 116 Park St, Mayfair, London. W1K 6AF.
2. Information About Us
2.1 Our Site is [owned and] operated by Axel Strategy, a limited company registered in England whose registered address is: Marble Arch Park House, 116 Park St, Mayfair, London. W1K 6AF
3.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for Google Analytics & 3rd Party extensions.
3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
3.3.1 Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
3.3.2 Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
3.3.3 Functionality Cookies
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
3.3.4 Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
3.3.5 Third Party Cookies
Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
3.3.6 Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
3.3.7 Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
4. Consent and Control
4.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
4.3 The links below provide instructions on how to control Cookies in all mainstream browsers:
4.3.1 Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
4.3.2 Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
4.3.3 Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
4.3.4 Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
4.3.5 Safari (iOS): https://support.apple.com/en-gb/HT201265
4.3.6 Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
4.3.7 Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
6. Further Information
6.2 For more information about privacy & data protection please visit the following: